Frequently Asked Questions

Online via the booking form on the homepage (with instant price calculation), by phone at +32 496 42 90 00, or via WhatsApp. You'll receive an email confirmation right away.

The earlier, the more certain your preferred vehicle — but we can often still help last-minute too: just call or WhatsApp us for a departure within 24 hours.

Yes, free of charge: different time, different address, an extra passenger or a different vehicle — just let us know as soon as possible.

Free cancellation up to 24 hours before the ride. Later cancellations or no-shows may be charged up to 50%, except in cases of force majeure such as a cancelled flight.

Yes, every booking is automatically confirmed by email with all ride details and the fixed total price.

Yes. The price in your confirmation is final — even with traffic, detours or a delayed flight. No meter, no surcharges.

Per vehicle: up to 7 people share one fixed price in the minivan — often cheaper per person than the train.

No, our rates apply 24/7, 365 days a year, without any surcharge.

Cash or card with the driver, or on invoice for business clients (with VAT number).

Request a quote in one minute via the form or WhatsApp — you'll receive a fixed, guaranteed total within minutes.

€110 with a sedan, €130 with a minivan and €150 with a Luxury Sedan; round trip from €230. Find all routes on the price list.

We calculate the ideal pickup time based on your flight time, the drive time and a safety margin — you don't need to work out anything yourself.

Yes, in real time. If there's a delay we automatically adjust the pickup time; waiting time at the airport is always free.

In the arrivals hall, with a name board. If you don't find each other right away, one phone call or message is enough.

Yes — we're happy to arrange an extra pickup address or short stop; just mention it when booking.

Our drivers speak Dutch, French and English.

Yes, we know the permitted routes and loading zones and pick you up right at your door.

Sedan: 3 large suitcases plus hand luggage. Minivan: up to 8 large suitcases for 7 passengers. Special luggage? Let us know in advance.

Yes, free of charge — tell us the children's ages when booking and we'll fit the right seats or boosters.

Absolutely: mention it when booking and the right vehicle will be waiting at your door, guaranteed.

1–3 people: sedan. 4–7 people or lots of luggage: minivan. Maximum comfort and discretion: Luxury Sedan. Not sure? We'll advise you honestly.

Yes, our Group Shuttle serves groups of 7 to 50 people, on request — ideal for companies, clubs and families.

Zaventem, Charleroi, Antwerp, Ostend, Lille (also TGV station), Schiphol, Eindhoven, Paris CDG, Düsseldorf and Frankfurt — and any other destination on request.

Yes: from Ghent and all its districts to Aalst, Deinze, Eeklo, Lokeren, Wetteren, Bruges, Kortrijk and Sint-Niklaas — see the full service area on the homepage.

Yes: invoices with VAT number, corporate accounts with monthly billing, and a fixed point of contact for recurring transfers.

Daily — front desks book for their guests by phone or email and receive confirmation within minutes.